Privacy Policy

1. Introduction

Welcome to NearbyDukan ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or mobile application.

2. Information We Collect

We collect several types of information from and about users of our services, including:

• Personal Identity Information: Name, phone number, email address, delivery addresses.
• Order & Transaction Data: Purchased items, payment transaction status, billing records.
• Location Data: Device GPS coordinates (with user permission) to locate nearby sellers and estimate delivery times.
• Device & Usage Data: IP address, browser type, device identifiers, app usage statistics.

3. How We Use Your Data

Your information is processed strictly for legitimate operational purposes:

• To process and deliver your orders through local sellers and assigned delivery partners.
• To send order status updates, OTP verifications, and customer support communications.
• To detect and prevent fraudulent transactions, unauthorized access, and security incidents.
• To personalize product recommendations and improve our platform functionality.

4. Data Sharing & Disclosure

We do NOT sell or rent your personal information to third-party advertisers. We only share necessary order data with verified local sellers and assigned delivery partners to enable order fulfillment.

5. Contact Information

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to our privacy officer: